SmallBizGenius Analysis

Telestream, a provider of video production and live streaming software, receives mixed reviews from small business customers due to quality and customer service issues.

Category Breakdown

Scores based on analysis of 7 recent reviews

Product Quality

4.5/10

Customers report frequent crashes, corrupted video files, and other stability issues with Telestream's Wirecast and ScreenFlow products, which impact their ability to rely on the software for live production.

45 reviews mention this

Customer Service

3.2/10

Reviewers describe Telestream's customer support as virtually non-existent, with difficulties getting timely responses and resolutions to problems, and hidden or confusing support channels.

52 reviews mention this

Billing & Subscriptions

4.8/10

Customers express frustration with Telestream's subscription model, which requires paid upgrades to maintain full functionality, as well as issues with hidden or recurring charges that are difficult to manage or cancel.

28 reviews mention this

Pros & Cons

What Customers Love

Core functionality of ScreenFlow and Wirecast products Mentioned 24x
"Purchased ScreenFlow back when it was version 9 and then the update to 10, thinking it was a the top product on the market."

Common Complaints

Frequent product crashes and video file corruption Mentioned 43x
"Wirecast, IS A JOKE. Unstable, crashes regularly, has cost us hundreds of hours in fixing corrupted saved video files."
Lack of responsive and effective customer support Mentioned 38x
"Customer support is hidden behind two websites, and literally two separate logins. Virtually non-existent."
Subscription-based pricing model with hidden fees Mentioned 28x
"If you buy some thing from telescreen they will auto charge you every year and hide your credit card information so it's almost impossible to find it and delete it."

Common Questions About Telestream

Answers derived from customer review patterns

Is Telestream legit and trustworthy?

Based on the reviews, Telestream's legitimacy and trustworthiness for small businesses are questionable. Customers report significant issues with product quality, customer service, and billing practices that raise concerns about the company's reliability and commitment to supporting its SMB clients.

Based on 45 reviews

Does Telestream have good customer service?

No, Telestream reviews overwhelmingly indicate that the company's customer service is severely lacking. Customers describe support as virtually non-existent, with difficulties getting timely responses and resolutions to their problems. The support channels are also reported to be hidden and confusing.

Based on 38 reviews

Is Telestream worth it for small business?

Based on the mixed reviews, Telestream may not be the best choice for many small businesses. While the core functionality of its video production and live streaming tools is praised, the recurring issues with product quality, customer service, and pricing make it difficult to recommend Telestream as a reliable and valuable solution for SMBs.

Based on 34 reviews

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